Shaun Belding speaks extensively at conferences and events about customer experience and building positive workplaces. To find out more about the topics he speaks on, or to enquire about having him speak at your event, visit: http://www.beldingskills.com/keynote.htm.

Shaun's newest book, "Winning at Work - navigate the nasties, get things done and get ahead," is scheduled for release in May 2010. For more information, visit http://www.amazon.com/Win-Work-Navigate-Nasties-Things/dp/0749457112/ref=sr_1_9?ie=UTF8&s=books&qid=1262999419&sr=1-9